It looks like the hardware on this device has changed. Make sure you're connected to the Internet and try again later.
Please follow the instructions below:
1. Open Powershell as administrator
2. Enter the following command: slmgr -ipk <Your product key here>
3. Then enter this command: slmgr -ato
Example:
- slmgr -ipk 82312-ABCDE-AB89X-1234GF-567YA
- slmgr -ato
NOTE: The second command might take a while to work.
However, if the above solution does not work, please contact our Customer Support Team via Support Tickets on your EF Dashboard so we can check if you are eligible for a refund or replacement.
To assist you better, please include the details below:
1. Order ID
2. Screenshot of the pop-up/error message
3. Additional information (if any)
