- "The folder path contains invalid character" error
- Network Connectivity Issues
- IS-FC02-1392 - There is a corrupt game files
- IS-PL-01 - The installation path you are trying to use is too long.
- IS-DL01 - The hard drive where you are trying to download the game is not the one where your Epic Games launcher is installed.
- IS-PQE*, IS-PQR* - The launcher was not installed with administrator privileges.
- EOS-ERR-1603
- Why do I get the error Missing Games Files in Fall Guys?
- Enabling Cookies
- Unable to Complete Sign In
- MA-0005: an error occurred opening a URL
- IS-INFO-THROTTLED
- "Your account is unable to download any more free games at this time" error
- SU-BI-CA: Build info client auth error
- SU-MD-HSH: Failed to asynchronously deserialize a manifest
- PI-UBI-02
- PI-UBI-01
- MD-0011: No valid manifest file to download
- MD-0005: Unable to download manifest file
- LS-0022: Your account doesn’t own this game
- LS-0021: Your account doesn’t own this game
- LS-0019: Prerequisites installation failed
- LS-0018: Application is still running
- LS-0016: Game is unavailable
- LS-0015: Unable to contact waiting room server
- LS-0014: File not found
- LS-0013: Game is unable to launch
- LS-0009: Game is not installed
- LS-0006: Installation Failed
- LS-0005: Unable to contact patch server
- LS-0004: Game not installed correctly
- LS-0003: You're not signed into the Epic Games Launcher
- LS-0002: Incorrect launcher version running
- IS-MF-01: File failed to relocate successfully
- IS-FC06: Unable to write or create file chunks
- IS-FC05: Couldn't verify hash serialization
- IS-FC02: Failed to create file
- IS-DS02: Ran out of disc space during installation
- IS-DS01: Out of disc space before trying to install a game
- IS-BV05: Build verification failed due to file size mismatch
- IS-BV04: Build verification failed due to mismatched hash
- IS-BV02: File Missing or Invalid
- IS-0009: Manifest failed to load
- IS-0005: Unable to connect
- DP-06: Client timeout trying to install
- DP-01: Not enough permissions
- CS-03: Save file size too large
- AS-3: No connection
- How do I fix the Epic Games Launcher when I get the error "The necessary prerequisites have failed to install"?
If you’re still having trouble, please contact our Customer Support Team via Support Tickets on your EF Dashboard so we can check if you are eligible for a refund or replacement.
To assist you better, please include the details below:
1. Order ID
2. Screenshot of the pop-up/error message
3. Additional information (if any)
NOTE: We don't provide replacements/refunds for products that are already redeemed to the account. Refunds are only processed provided that the product is in its unused condition and can be sold on. Used products are not eligible for refunds.